>WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 – 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 – 20 days to receive your order. See more information on our Shipping Page.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. shopscalifornia.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes to be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. shopscalifornia.com will not be held responsible for customs taxes.
> WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 10-14 business days, except for international deliveries which vary by country. For other specialty and promotional items, please allow between 1-3 weeks delivery time as they may be shipping from other countries.
> WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in Asia, but most of our specialty items are located in other countries such as the United States and Canada.
> WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
> DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes. We ship worldwide.
> I CAN’T FIND A PRODUCT ON YOUR WEBSITE ANYMORE IS IT STILL AVAILABLE?
If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can’t find it anymore. Details, please contact us via our Contact Us page.
> HOW DO I CANCEL AN ORDER?
Unfortunately, we cannot cancel paid orders.
> WHAT DOES OUT OF STOCK MEANS?
“Out Of Stock” – The stock is sold out and we have no stock available currently.
> CAN I VIEW PRICES IN DIFFERENT CURRENCIES?
Yes. Choose your flag and you will see your country’s currency. You will, however, checkout in US dollars at the most current exchange rate.
> ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouses the order will have multiple shipments.
shopCalifornia made a mistake: On rare occasions, an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page., including your order number and a copy of the parcel declaration.
> HOW DO I RETURN AN ITEM?
Please contact us before returning the item, or we will refuse to deal with it.
If it is outside of warranty we may still be able to offer repairs or replacement parts.
Please contact us by telling the order number and the details you received.
Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available).
shopCalifornia will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
> AN ITEM WAS DAMAGED DURING SHIPPING.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier.
> ITEM IS NOT AS DESCRIBED.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us via our Contact Us page.